Refund policy

We want you to be happy with what you buy from us. If something isn't right, here's how we sort it out.

Faulty or damaged items

If something in your order arrives damaged, faulty, or isn't what you ordered, email team@ohcrap.com.au within 7 days of delivery with your order number and a photo of the problem.

We will look at what went wrong and sort out the affected items. For bag packs, a fault usually affects a few bags rather than the whole pack, so we will replace or refund the bags that were faulty. If a product is faulty in a way that can't be fixed, we will replace it or refund it in full. We won't usually need you to send anything back. If we do, we will cover the postage.

Change of mind returns

We don't offer refunds for change of mind as a rule, but we look at every request on its own. Get in touch, tell us what happened, and we will work out a fair outcome. If we do accept a change of mind refund, the item must be:

• Unused and unopened
• In its original packaging
• In the same condition you received it

Some items can't be returned for change of mind for hygiene and safety reasons:

• Opened pet waste bags
• Opened or partially used sprays, cleaners and odour eliminators
• Opened dog treats or any other perishable item
• Gift cards

Sale items can be returned if faulty, but not for change of mind.

How to ask for a refund

Email team@ohcrap.com.au with your order number, what the problem is, and a photo if it helps. We will reply and talk it through with you. Please don't post anything back to us unless we ask you to.

For refunds that aren't due to a fault, the original shipping charge is not refunded.

Refunds

Once we have agreed on a refund, we will process it and email you to confirm. Refunds go back to your original payment method. Depending on your bank or card provider, it can take up to 10 business days to appear on your statement.

If it has been longer than 10 business days since our refund email and you still can't see it, check with your bank first, then email us and we will chase it from our end.

Exchanges

We don't offer exchanges. If you would like a different product, get in touch about a refund on the original where it is eligible, then place a new order. Faulty items are handled as described above.

Gifts

If the item was a gift, any refund goes back to the payment method used to place the order.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The sections above explain how we handle returns day to day, on top of what the law already gives you.

Oh Crap Pty Ltd, ABN 91 654 369 285. Last updated October 2026.